Shipping policy

DELIVERY TERMS

Standard delivery Signed for 2-3 days - £6 or FREE for using code FREESHIP

*Orders placed after 1pm on Friday will be shipped on the next working day

EUROPE

Standard 3-9 days £10

USA

International 5-12 days £12

CANADA

International 5-12 days £12

AUSTRALIA

International Fed ex 5-12 days £15

INCORRECT ADDRESS & DELIVERIES

We are not responsible for delivered packages which can’t be located & we are not responsible for any lost packages due to customer inputting incorrect address.
We cannot change address once order is placed due to them being dispatched Same day by our distributors.

To request a return please email info@lewisandjames.com with images of your unworn pieces & your order number.

Earrings are NON-REFUNDABLE due to hygiene reasons.
14 days to request a refund via email
We do not cover the cost of postage to return to us
We cannot replace general damages after 3 months, this has to be stated within 14 days of receiving the item
In the rare result of gold plating tarnishes, we will refund / exchange the product
We only offer refunds on items in original packaging and unworn
Faulty items will be have to be sent back for inspection & replaced
We advise that you track your return as we are not liable for any lost parcels

Processing your Return/Refund

Exchanges

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods.
If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

For anything else please email info@lewisandjames.com